System Maintenance

This article will help you maintain your portals on an ongoing basis to prevent any errors or performance issues that may arise. The items listed here should be performed at least once a year.

Clean up portal log files (applies to each portal accordingly)

Intrexx logs actions and processes. The log files that are generated should be deleted manually on a regular basis. Intrexx does not automatically clean up this data.

The log files can be manually deleted from the "log" directory in the portal. All files whose names contain a date and are older than one week should then be deleted (e.g., portal log.2024-02-23, sendmail.log.2024-02-23, workflow.log.2024-02-23).

If you want to keep the log files, be sure to back them up only outside the Intrexx directories.

The "Scheduler" folder, which you can also find in the "log" portal directory, must not be emptied and may only be cleaned up after consulting with Support. It is only necessary to clean up the Scheduler folder if the folder is larger than 256 MB. In this case, please contact INTREXX GmbH support (Intrexx Support Center).

Clean Up System Log Files

In addition to the portal log files, log files for the Intrexx server are also created in the "log" directory within the installation directory. Here, too, you can manually delete the files whose names contain a date.

Clean up TMP directories in the portal (applies to each portal accordingly)

To clean up the Tmp files, you should close all Portal Managers. The files in the portal directory "internal\tmp," with the exception of ".keep" and ".noexport," can be safely deleted. In some cases, situations may arise in which the system can no longer clean up these temporary files (e.g., in the event of an error). As a result, unnecessary data can accumulate here.

Clean Up Intrexx TMP Directories

In the "tmp" installation directory, files and folders that are more than two days old may be deleted.

Clean up *.hprof files

In the event of an error, relatively large ("*.hprof") files (250 MB – xx GB) may be generated directly in the portal directory. This is a memory dump of the VM (the Java service), so this file can also be helpful for troubleshooting.

You should keep the most recent file, unless it is already several days or weeks old. All other files of this type should and must be deleted or at least removed from the Intrexx directory.

These files may also be located directly in the Intrexx installation directory. The same applies here with regard to adjustments.

*.hprof files may also be generated in the "solr/server" installation directory. Please check and clean up this directory as well.

Adjust Portal Exports

You can use the Portal Manager to schedule portal exports. Please note that a portal export does not replace a data backup. If the exports are not automatically cleaned up, you should check the export directories and delete older or unnecessary exports.

Clean Up Applications

Old or unused applications should be removed from the portal. The export function allows you to export applications you no longer need and archive them outside the Intrexx directory.

Streamline Processes

Outdated or unused processes should definitely be deactivated and—just like applications— exported and archived outside the Intrexx directory.

Clean up email

You should clean up the portal directory "internal\mailroot\badmail." Emails that were not sent due to errors are stored there. One possible error could be an invalid email address.

Sent emails can be archived (setting in the email service). These emails are then stored in the portal directory "internal\mailroot\sent." If you'd like to clean up these emails, you can delete them manually there.

Clean up Solr

Solr is Intrexx's search server. The data required by Solr is stored in the installation directory "solr/server/solr/<Portal-GUID>". If a portal is deleted, this directory remains. You can and should delete these directories that are no longer needed.

To ensure that you delete the correct directory, you can check the "cfg/service.cfg" file in the installation directory to see which portals with which GUIDs are still active. All other GUID directories are inactive and can be deleted. To do this, you must stop the Solr service (Windows Services).

The "solr/server/temp" installation directory is a temporary directory belonging to the Solr server itself. Generally speaking, you can assume that these files are temporary files that can be deleted. Nevertheless, depending on the size of the files, we recommend that you contact technical support at INTREXX GmbH. To delete the files, you must stop the Solr service (Windows Services).