Administrator: Change/Disable Authentication Methods

 

An authentication method can be disabled or changed in Portal Manager. If users have already set up this authentication method, the implications must be taken into account. In the following chapter, we'll explain the implications of this action before we go into the actual process of deactivating a method.

Effects

In this chapter, we explain the consequences of disabling a method that has already been configured by portal users.

Situation 1: Authentication method is disabled—reactivation is planned for a later date

  • Existing user configurations for this authentication method will not be deleted.

  • The method's configuration is retained for the administrator.

  • The portal user cannot log in to the portal if this is the only authentication method configured.

When is this approach appropriate?

This approach makes sense if you only plan to temporarily disable the authentication method.

Situation 2: Authentication method is permanently disabled

  • The authentication method will be deleted for all portal users who have configured this method. Portal users must reconfigure the system when reactivating it.

  • The settings for text messages and voice calls will be deleted. When reactivating the system, the administrator must reconfigure the authentication method.

  • The portal user cannot log in to the portal if this is the only configured authentication method.

When is this approach appropriate?

This approach makes sense if you want to remove the authentication method permanently.

Practical Tip

Make sure that both portal users and the administrator in Portal Manager are informed of changes to the authentication method in a timely and transparent manner—especially when an existing method is disabled or replaced. Clear communication helps prevent access issues and minimize the support workload.

Disabling an Authentication Method

To disable an authentication method, log in to Portal Manager as an administrator and navigate to the portal's properties. In the "Security" section, go to the "Multi-Factor Authentication" tab.

To disable an authentication method that is already enabled, uncheck the "Enabled" checkbox.

Intrexx notes that users may have configured this method. The option to delete all user configurations can be enabled. Please be aware of the consequences of this action as described.

Disable the method by clicking the button with the same name one last time.

Loss of Backup Codes

Please note that if you lose your backup codes, the administrator can reset your account. For a description, see "Resetting an Authentication Method. "