Request a New Password

To request a new password, you must know either the email address on file in the system or your username.

Step-by-Step

To request a new password as a user, follow these steps:

1. Click " Forgot Password."

   

   The "Forgot Your Password?" dialog box is displayed.

   

   1. Click " I know my email address..." if you know your email address.

   2. In the next dialog box, enter the email address that is on file in the system or that you used to register as a user on the portal.

      

   3. Click on " SEND EMAIL TO ME."

      A confirmation dialog box will appear, informing you that an email has been sent to you.

      OR

   4. Click " I know my username..." if you know your username.

   5. In the next dialog box, enter the username that is on file in the system or that you used to register as a user on the portal.

   6. Enter your domain here.

      You only need to register a domain if your administrator has assigned you to a domain.

      

   7. Click on " SEND EMAIL TO ME."

      A confirmation dialog box will appear, informing you that an email has been sent to you.

2. Open the "Change Password" email.

   

3. Click the " Change Password..." link ....

   You will be redirected to the login page of your portal.

   

4. Enter your new password and confirm it.

5. Click CHANGE PASSWORD NOW.

   The password change is complete.

6. Click on "GO TO HOME PAGE."

   

   You will be redirected back to the login page of your portal.