SystemCare - System check

The system check can be found in the "Tools" module under "SystemCare". This tool can be used to check the portal database for non-exportable characters that have been created via copy & paste or an import. You can replace or delete these characters.

The check can take several minutes and should only be performed if portal exports have failed; you should not perform this check as part of regular system maintenance and should generally not perform a database cleanup without consulting support.

If you have not yet carried out the check, you will see a corresponding message below the selection list in the right-hand area on the start page of the system check.

To run the system check, select one of the three options in the drop-down list:

  • Check only

  • Delete characters

  • Replace characters

Then click on "Start".

Check only

If only a check is carried out, you will find all the information required to localize these (database name, table, data field, etc.) if non-exportable characters are found.

A list of all checked tables is displayed below.

Delete characters

In this mode, after execution, the characters which have been removed are displayed.

Replace characters

In this mode, after execution, the program displays which characters have been replaced by spaces.