Create a feedback survey

Step-by-step guide

To create a feedback survey, proceed as follows:

  1. Go to the "Manage feedback surveys" page.

  2. Click on New.

    The "Feedback survey" dialog box is displayed.

    Title

    Enter a title for the feedback survey here.

    Description

    Enter a description for the feedback survey that is as descriptive as possible.

    Image

    You can enter an image for the feedback survey.

    The title, description and image are displayed in the overview of the feedback surveys and help to identify or differentiate between individual feedback surveys.

    Start – End

    Specify here from when to when the feedback survey is available for answering. The feedback survey will only be displayed on the "Submit feedback" page after the start date. After the end date, the feedback survey will no longer be displayed on the "Submit feedback" page.

    You can create and save the feedback survey in advance. It is automatically made available to respondents on the start date. The group of respondents can no longer be changed at this point.

    Participants

    Specify here which users should take part in the feedback survey.

    You can select individual users, user groups, distribution lists, organizational units and roles. Select the desired participants and move them from left to right with the arrow button.

    Please note that you can no longer change the participants in the feedback survey after the start date.

    Page type

    One-pager Select this option if you want to display all the questions on a single page.

    Multi-Pager Select this option if you want to distribute the questions over several pages. You can decide for each page how many questions you want to put on it. The respondents navigate from one page to the next until the feedback survey is complete.

    Anonymous feedback survey

    You can conduct feedback surveys anonymously or non-anonymously.

    In the case of a non-anonymized feedback survey, a portal user with the "App_Feedback Editor" role, i.e. a portal user who has access to the "Manage feedback survey" page, can see who has submitted which answers.

  3. Click on SAVE.

    You will return to the "Manage feedback surveys" page.

    The feedback survey is displayed.